Hallo, wie können wir Ihnen helfen?

Known Issues

How do I change my clothes and appearance?

How do I collect items for my wardrobe?

Why am I not appearing in dates?

How do I edit my profile?

How do I match with another profile?

Why doesn't my match write back?

Where do I get more Gems and what are they good for?

What are Charms?

How do I access the store?

Why is my Support Key important?

I want to start over. How do I reset my conversations?

How do I adjust my game settings?

I made a purchase but did not receive it. How can I receive it?

I made an accidental purchase. How can I get a refund?

What are the benefits of becoming a VIP member?

Accessing Subscription Content

How can I control my subscription as an Android user?

Why won't my App load?

Why did my App close unexpectedly?

Why did my App disconnect from the server?