If you haven't gotten your purchase, please try turning your device off and on again, then reloading the game to see if the purchase is credited.

 

If your purchase still isn't there, please contact our Support Team by submitting a support ticket in the game; you can do this by tapping the "gear" icon on the map screen, and then "support," or you can open an online support ticket here.

 

Be sure to include a screenshot of the receipt for your purchase showing the date and time the purchase was made. If you don't include a receipt of your purchase, we may not be able to credit any missing items.

 

Your receipt should be sent to the same email address that is associated with the account you use to make purchases on your device. For more information about accessing receipts for your device, please follow the links below:

 

For instructions on how to take a screenshot on your device, please follow the instructions here: https://www.take-a-screenshot.org/