I lost my level progress.

If you had your levels progress on an old device that connected to Facebook in the game and are trying to sync this progress to a new devic...

I'm on the wrong level!

If you are on the wrong level, and your games is up to date, please submit a support ticket in the game, by tapping the "gear" ic...

If I reinstall the game, will I lose my progress or items?

LevelsIf you have played Snoopy Pop while linked to your Facebook account, your level progress will be stored with that Facebook accoun...

My items/level progress aren't synchronized across all of my devices!

Items in your inventory (lives, coins, collections and boosters) are stored locally on your device. You're not able to transfer your i...

My lives are not refilling

Your lives should refill at a rate of one life every 30 minutes. If your lives aren't refilling, please try these troubleshooting steps (DO...

My items are missing!

If you're playing on multiple devices, please note that items do not sync across devices and will only show up on the device you claimed or...

How do I start over from level one?

There is no option to reset your progress in the game to level one. We can only restore level progress that has been lost.

What is Sign in with Apple?

Sign in with Apple is a feature on iOS devices that allows you to save your progress in the game in a similar way to using a Facebook login ...