To ensure your game is functioning properly, please force close and reopen your game while using a strong internet connection. If you don't have your purchase, please try turning your device off and then on again.

 

Android users may experience rare cases where a purchase is delayed and they will see a "You Already Own This Item" message. Simply reloading your game should resolve this. Please also allow your device sufficient time to communicate with the server.

 

If your purchase still isn't there, please contact Support and include a screenshot of your receipt directly from Apple, Google Play, Amazon, or Facebook. All purchases are directly processed via your app store. Please ensure the receipt includes the purchase name, date, and order number for verification. If you do not include a receipt, it may take longer to process your request with Support.