Why is my Android device not compatible?

If you are seeing an "device incompatible" message on Google Play, please ensure you have updated your Android OS system. To play Panda Pop,...

How do I check if I have the latest version of the app?

If you are experiencing an issue with your game, please make sure that you are using the latest game version by visiting your mobile app sto...

My game is not loading

Please make sure that you're running the latest version of the game by visiting your app store and verifying there are no available updates....

My game is freezing (iOS)

First, please make sure that you are running the latest game version by visiting your mobile app store. If you're not sure if you ...

My game is freezing (Android)

First, please make sure that you are running the latest game version by visiting your mobile app store. If you're not sure if...

Why am I crashing after downloading an update?

If you are experiencing crashing immediately after downloading an update, please leave the game open and running for 10-15 minutes to make s...

My game is crashing (iOS)

Generally, players will experience crashing when their device is running low on RAM (please note this is different from storage memory). In ...

My game is crashing (Android)

Generally, players will experience crashing when their device is running low on RAM (please note this is different from storage memory). In ...

How do I clear my cache? (Android)

To clear your cache, please follow these instructions:Tap and hold the icon in the app drawer. Drag it to "App Info".Tap "Clear Cache". When...

How do I force close my app? (iOS)

Force closing allows the app to refresh and may alleviate minor gameplay or loading issues. Our Support team may also request that you force...

How do I force close my app? (Android)

Force closing allows the app to refresh and may alleviate minor gameplay or loading issues. Our Support team may also request that you force...

My sound stopped working

If your sound stops working, verify that your device isn't on vibrate or silent. Also, please check any sound buttons or toggles on your dev...

My lives are not refilling

Lives should refill once every 30 minutes. If your lives aren't refilling, please try these troubleshooting steps: If you are playing o...

My lives, coins, and/or boosters aren't appearing on all of my devices

The items in your game (lives, coins, and boosters) are stored locally on your device (computers, tablets, and mobile phones). At this ...

Why can’t I see video ads?

The number of video ads available to watch are random and may vary in frequency. If you were able to watch video ads previously, but are no ...

How can I report a video ad?

If there is a video ad that you feel is inappropriate or is causing stability issues, such as freezing or crashing, please contact our Suppo...

I'm experiencing a bug, what should I do?

If you are experiencing a bug, please contact our Support team by tapping the gear button on the upper right corner to access the Settings m...