What am I able to purchase?

At the store, players can purchase various currency and items, such as:CoinsBoostersMama Panda CostumesPanda PalsPanda Passes To access the ...

I am not able to make a purchase

If you are having difficulties making a purchase, please ensure you are using the latest version of the app. If this does not succeed, pleas...

I see an error when trying to make a purchase on an iOS device

If you get an error message stating "Your purchase could not be completed" or "There is a problem with a previous purchase", please contact ...

I did not receive what I purchased

To ensure your game is functioning properly, please force close and reopen your game while using a strong internet connection. If you don't ...

I was charged the wrong amount

If you believe you were charged the wrong amount for your purchase, please contact our Support team and we'd be happy to assist you. Pl...

How do I obtain my Google Play order number and receipt?

After you make a purchase on Google Play, a confirmation email with your order information is sent to the Google account you used. The order...

How do I access my Apple receipt?

After you make a purchase through the App Store, a confirmation email with your order information is sent to the Apple ID account you used w...

How to secure your device from unauthorized or accidental purchases

In order to avoid unauthorized or accidental purchases, you will need to adjust your App Store or Google Play Store settings. If you ar...