Is an account required to play?

The first time you log into Panda Pop, the game will be saved locally in your device. Provided that you do not uninstall, you will be able t...

How do I find my game's ID and FB ID?

In some cases, our Support team may need your game's ID and/or Facebook ID to assist you with an issue: On mobile versions: Option 1: Before...

My account is at level 1! How do I restore my progress?

If you previously connected your game to a Facebook or Apple ID account, logging back in will restore your levels. To log in, tap the gear b...

How can I play across multiple devices?

Connecting your game to a Facebook or Apple ID account will save your level progress and allow you to play across multiple devices. It also ...

How do I connect my game to a Facebook account?

To connect your game to a Facebook account and save your level progress, tap the gear button on the upper right corner of the screen to acce...

What are the benefits of linking to a Facebook account?

There are several benefits when linking your Facebook account with Panda Pop:You can view Facebook friends on the game map and see how far t...

How do I connect my game to a different Facebook profile?

To connect your game to a different Facebook profile, please access the Settings menu and tap the "Log Out" button. After, check your mobile...

I'm logged into the wrong Facebook account

If you're logged into the incorrect Facebook account, please perform the following steps:  Open your Panda Pop app.Disconnect from...

How do I see my friends and invite them to the game?

Player will need to log into a Facebook account to see friends and send lives. After logging in, the game will automatically detect which of...

How do I send lives to friends?

To send lives to friends, you will need to log in with a Facebook account. After, tap the Lives counter on the upper left corner. This will ...

How do I remove a friend from my list?

The game automatically detects which of your Facebook friends have also connected to Panda Pop and creates your Friends list. In order to re...

How do I connect my game to an Apple ID account?

A new sign-in feature is here! After updating to version 9.5.000 and above, players using Apple devices using at least iOS 13 or 14 will now...

What are the OS requirements for Sign in with Apple?

Sign in with Apple is available for devices using the following operating systems:iPhones: iOS 13 or lateriPads: iPadOS 13 or later

Can I use both Facebook and an Apple ID account to save my level progress?

Currently, level progress can ony be saved to one type of account at a time. If you are currently logged into a Facebook account, you will n...

I didn't get my coins for connecting to Facebook

Players only earn the coin reward for signing in once and only once--subsequent log-ins to Facebook have no coin reward. In other words...

I lost progress on my game (levels went back)

Please make sure that you're running the latest version of your game by visiting your App Store and verifying there are no available updates...

My levels don't match on my devices

When you link Panda Pop to your Facebook account, it will save your game progress onto our network. By doing this, it allows you to log onto...

How do I start over from level 1?

Currently, there is no option to reset your game to start again at level one. We hope to be able to add this feature in the future. Thank yo...

Will Game Center or Google Play save my level progress?

Unfortunately, Game Center and Google Play only saves your game's achievements. To save progress, please connect your game to a Facebook or ...