If you're experiencing a bug or other concern, our Support team may ask you to send a screenshot of the issue. This helps our developers investigate and resolve the problem more effectively.
- For instructions on how to take a screenshot on iOS devices, please follow this link.
- For instructions on how to take a screenshot for Android devices, please follow this link.
Attaching Screenshots
- Via Email: If you're sending the screenshot by email, you can attach it to your message just like any other attachment. If your email provider prompts you to choose an image size, please select the largest option available.
- In-App: If you're sending the screenshot through the app, look for a camera icon at the bottom left of your chat screen. Tapping this icon will allow you to access your photos and select your screenshot.