If you are experiencing a bug, the Support team may ask players to send a screenshot of the issue to help our developers investigate.

For instructions on how to take a screenshot on iOS devices, please follow this link.

For instructions on how to take a screenshot for Android devices, please follow this link.

If you're sending the screenshot by e-mail, you can attach the screenshot in your message as you would any other attachment. If your email provider asks you to choose how large of an image you would like to upload, please make sure to choose the largest image size.

If you're sending the screenshot in app there should be a camera icon at the bottom left of your chat screen, tapping on that will bring up your photos and you will be able to select your screenshot from there.