If you're having trouble logging into your account, first make sure your game is updated to the latest version by checking your App Store for any available updates. Playing the most current version helps minimize bugs.

If there are no updates, please try these troubleshooting steps:

• Close your game and any other apps so they aren't running in the background of your device.
• Ensure you have a strong internet connection, either via cellular data or Wi-Fi.
• Turn your device off, wait 10 seconds, then turn it back on.
• Uninstall and then reinstall the app.

If these steps don't resolve the issue, please try them a second time before contacting our Support team.