If you are experiencing difficulties logging into an account, please make sure that you're running the latest version of your game by visiting your App Store and verifying there are no available updates. Playing the latest version of our games ensures you'll run into as few bugs as possible. If there are no updates available for your game, please try these troubleshooting steps:

1. Turn your game and any other apps off so that they are no longer running in the background of your device. 
2. Make sure you are using a strong internet connection via cellular data or Wi-Fi.
3. Turn your device off and wait 10 seconds before you turn it back on. 
4. Uninstall and reinstall the app.

 
If these steps didn't work, please try them a second time before contacting our Support team.