If you're experiencing issues on your phone or tablet, first ensure your game is updated to the latest version by checking your app store. Playing on the newest version helps minimize bugs.

If no updates are available, try these steps:

• Close your game and all other apps running in the background.
• If your game is linked to an account (like Facebook), disconnect it within the game's settings.
• Turn your device off, wait 10 seconds, then turn it back on.
• Relaunch the game and reconnect your social media accounts, making sure you log into the correct one.

If these steps don't resolve the issue, try them one more time. If the problem persists, please contact our Support team.