Please make sure that you're running the latest version of your game by visiting your App Store and verifying there are no available updates. Playing the latest version of our games ensures you'll run into as few bugs as possible. If there are no updates available for your game, please try these troubleshooting steps:

1. Turn your game and any other apps off so that they are no longer running in the background of your device. 
2. If you have an account connected to your game (like Facebook), disconnect them.
3. Turn your device off and wait 10 seconds before you turn it back on. 
4. Reconnect your social media accounts to your game, verifying you're using the correct account. 
5. If these steps didn't work, please try them a second time before contacting our support team. 

If the above steps did not resolve your issue, please contact our Support team so we can manually restore your levels. We'll be sure to answer your request within 24 hours - we know how frustrating it is when you can't play your games!