Required device specificiations

To play Vineyard Valley, ensure your device meets these recommendations for a smooth experience:Android: Your device should be running Andro...

Where can I find my Player ID?

You can find your Player ID in two places:In the Settings menu: Tap the gear icon in the top right corner of the screen to open the "Setting...

Where can I find my JCID?

fter you create and log into a Jam City ID account, a new code called JCID will appear in your game. Like your Player ID, your JCID helps us...

How do I send screenshots to the Support team?

If you're experiencing a bug or other concern, our Support team may ask you to send a screenshot of the issue. This helps our developers inv...

How do I force close my game?

If you need to force close the game:On iOS devices: Double-click the home button or swipe the screen up, then swipe the game's window away.O...

Why does my game randomly crash?

App crashing often occurs when your device is low on RAM (which is different from storage space). To help resolve this, please try the follo...

My hearts are not refilling

Your hearts should refill at a rate of one life every 30 minutes. If you notice they aren't refilling, try these troubleshooting steps on yo...

How do I turn on/off game notifications?

You can change game notifications settings by clicking on the gear icon in game which brings up the "Settings Menu". Inside the &q...

I turned off notifications. Why am I still receiving them?

If you have turned off notifications for your game, but you are still receiving notifications, you will need to turn them off within your ph...

My game is not loading

Please make sure that you're running the latest version of your game by visiting your App Store and verifying there are no available updates...

Why am I experiencing lag?

There can be various reasons for lag. Please ensure that your device meets the recommended specifications for the game, and that you close ...

My device says it's incompatible, but it meets the device specifications. How do I download the game?

If your device meets our device requirements, and meets the Google Play description's specifications, please try these workarounds for the i...

I lost my entire progress

If you're experiencing issues on your phone or tablet, first ensure your game is updated to the latest version by checking your app store. P...

I took a break while playing a level and lost my progress when I came back!

If you pause playing in the middle of a level to use other apps (like checking email or social media), your device might quietly force the g...

I lost an item, power-up, or something else

If you notice that the number of your interior items or boosters has changed unexpectedly, first restart your device and re-enter the game.I...

How can I report a video ad?

If you encounter a video ad that you believe is inappropriate or is causing stability issues like freezing or crashing, please contact our S...

Is internet required to play?

While you can access levels and decorate The Tangled Vines in offline mode, we highly recommend playing Vineyard Valley with a stable intern...

Why do I see an "Assets Downloading" or "Data Downloading" pop-up?

If you see an "Assets Downloading" or "Data Downloading" pop-up, please ensure your game is connected to a strong, stable internet connectio...

Why do I see a black screen when viewing the map?

If you see a black screen when viewing the map, it usually means that some art files haven't downloaded completely. Often, the game just nee...