Required device specificiations

To play Vineyard Valley on Android, devices will need to be on at least Android 8.1 and a have a recommended 2GB of RAM for a smooth gamepla...

Where can I find my Player ID?

You can find your Player ID by tapping the gear icon in the top right, which brings up the "Settings" menu. It will appear on the ...

Where can I find my JCID?

After creating a Jam City ID account and logging in, a new code called JCID will appear in your game. Similar to a Player ID, your JCID can ...

How do I send screenshots to the Support team?

If you are experiencing a bug, the Support team may ask players to send a screenshot of the issue to help our developers investigate. For in...

How do I force close my game?

If you are using an iOS device, you can force close the game by double clicking the home button and swiping away the window. Alternativ...

Why does my game randomly crash?

Generally, players will experience crashing when their device is running low on RAM (which is different from storage memory). In order to a...

My hearts are not refilling

Your hearts should refill at a rate of one life every 30 minutes. If your hearts aren't refilling, please try these troubleshooting steps:If...

How do I turn on/off game notifications?

You can change game notifications settings by clicking on the gear icon in game which brings up the "Settings Menu". Inside the &q...

I turned off notifications. Why am I still receiving them?

If you have turned off notifications for your game, but you are still receiving notifications, you will need to turn them off within your ph...

My game is not loading

Please make sure that you're running the latest version of your game by visiting your App Store and verifying there are no available updates...

Why am I experiencing lag?

There can be various reasons for lag. Please ensure that your device meets the recommended specifications for the game, and that you close ...

My device says it's incompatible, but it meets the device specifications. How do I download the game?

If your device meets our device requirements, and meets the Google Play description's specifications, please try these workarounds for the i...

I lost my entire progress

If you are playing on a mobile device (phones and tablets):Please make sure that you're running the latest version of your game by visiting ...

I took a break while playing a level and lost my progress when I came back!

If you take a break from playing the game in the middle of a level to do other things (checking your email, feed the dog, and so on), y...

I lost an item, power-up, or something else

If you notice that the number of interior items or boosters have changed without you doing anything, first restart your device and reenter t...

How can I report a video ad?

If there is a video ad that you feel is inappropriate or is causing stability issues, such as freezing or crashing, please contact our Suppo...

Is internet required to play?

While playing levels and decorating the Tangled Vines can be accessed in offline mode, we highly recommend using a stable internet connectio...

Why do I see an "Assets Downloading" or "Data Downloading" pop-up?

If you see an "Assets Downloading" or "Data Downloading" pop-up, please make sure your game is connected to a strong, st...

Why do I see a black screen when viewing the map?

If you see a black screen when viewing the map, this usually happens when art files haven't downloaded completely. Most of the time, the gam...