Make sure you are running the latest version of our game.
  • Is your credit card information current with your mobile app store account? Charges are managed directly with your mobile App Store. Even if you have credit available with them, you may need to have this updated.
  • Some App Stores require you to accept new Terms & Conditions, even when users already have funds in their account. Make sure you have updated the latest Terms & Conditions with your mobile App Store account.
  • Make sure you connect to a reliable Internet source (a steady connection with enough bars).
All purchase transactions in our game are handled directly through your app store. In order to change your payment information, you will need to make this change in your App Store settings. This can be done either directly on your device or through the service provider's web site. 

App Store links:

Apple Store (iOS) support:
Google Play Store (Android) support: