Some players report seeing more frequent crashes while playing special events. This is due to the event district, new items, and animations taking up additional RAM, which on older devices with 1gb of RAM or less, can lead to an increase in crashing.
It's come to our attention that devices with 1 gb of RAM or less, such as the iPhone 5 or iPad air, may not be able to run the app with 100% functionality due to the game's memory requirements. Clearing your cache before starting the game may help the app run more smoothly. You can do this by completely closing out all other apps running in the background and restarting your device. Putting extra buildings and decos from your town into your inventory can also help lessen the load on your device.
If the crashing persists after following these steps, please submit an in-game support ticket describing what you were doing when the crashing occurred and if you saw any error messages. We're working to minimize these crashes as much as possible. Sorry for the inconvenience!
It's come to our attention that devices with 1 gb of RAM or less, such as the iPhone 5 or iPad air, may not be able to run the app with 100% functionality due to the game's memory requirements. Clearing your cache before starting the game may help the app run more smoothly. You can do this by completely closing out all other apps running in the background and restarting your device. Putting extra buildings and decos from your town into your inventory can also help lessen the load on your device.
If the crashing persists after following these steps, please submit an in-game support ticket describing what you were doing when the crashing occurred and if you saw any error messages. We're working to minimize these crashes as much as possible. Sorry for the inconvenience!