Items
Your items will be synced across your devices as long as you are logged into Facebook. If you have multiple devices with Cookie Jam that are not connected to Facebook, they will not sync. If your devices are synced and the inventory appears to not be updating, please check if you have the most recent version on all devices. A device with an older version can cause issues like this to happen.

If all devices are updated to the most recent version, please reach out and we can help troubleshoot what may be causing this.
Levels
If you are on the wrong level number, please make sure your game is currently connected to Facebook on both devices. It's very common for players to accidentally be disconnected from Facebook without them realizing it! You can check by tapping on the gear icon on the right side of the screen. This will bring up the Settings screen.
If you are currently disconnected from Facebook, the big blue button in the center of the screen will say "Connect". If this is what you see, tap on the Connect button to connect to Facebook. (Otherwise, don't touch it!) 

If you are currently connected to Facebook on both devices but your progress is still not synced, please follow these steps to reset the app:
If you are playing on an iPhone, iPad, or iPod Touch:

First, please make sure that you are running the latest game version by visiting your mobile app store. If you're not sure if you have the latest version, please click here for steps on how to update your apps.
  1. Press the home button two times quickly. You'll see small previews of your recently used apps.
  2. Swipe your finger up on each of the apps you see to close them. Further help with this can be found here.
  3. Press and hold the Sleep/Wake button until the red slider appears.
  4. Drag the slider to turn your device completely off.
  5. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
  6. Reopen the game and it will prompt you to reconnect to Facebook. If you had your game connected to Facebook, reconnect.
If you are playing on an Android or Kindle:

First, please make sure that you are running the latest game version by visiting your mobile app store. If you're not sure if you have the latest version, please click here for steps on how to update your apps.
  1. Force quit the app and all other apps you have running in the background. If you don't know how to force quit an app, please check out these steps.
  2. Power off your device completely (don't just press the Power button!). This will probably require you to hold down your Power button and your Volume button at the same time, for several seconds. If you're not sure how to power off your device, please check out this link.
  3. Wait for 10 seconds and turn your device back on.
  4. Reopen the game and it will prompt you to reconnect to Facebook. If you had your game connected to Facebook, reconnect.