Why do I need in-game gold coins?

Cookie Jam uses gold coins as a currency to purchase items within our game. Coins can be used to purchase lives, boosters and extra mov...

I'm not able to make a purchase

Make sure you are running the latest version of our game.Is your credit card information current with your mobile app store account? Charges...

I did not receive what I purchased

To ensure your game is functioning properly, please completely close and reopen your game. If you still don't have your purchase, please try...

I was charged the wrong amount

If you believe you were charged the wrong amount for your purchase, please contact our customer support team by clicking the support button ...

I purchased lives but did not receive them

To ensure your game is functioning properly, please completely close and reopen your game. If you still don't have your purchase, please try...

How do I access my Google Play order number?

When you make a purchase on Google Play, a confirmation email with your order information is sent to the Google Account you use when making ...

How do I access my iTunes receipt?

Here you will find instructions on how to check your iTunes purchase history: http://support.apple.com/kb/HT2727If you need to contact us fo...

How to secure your device from unauthorized or accidental purchases

In order to avoid unauthorized or accidental purchases, you will need to adjust your Apple App Store or Google Play Store settings.If you ar...

How to secure your device from unauthorized or accidental purchases on Android devices

In order to avoid unauthorized or accidental purchases, you will need to adjust your Google Play Store settings.If you are using an Android ...

How to secure your device from unauthorized or accidental purchases on iOS devices

In order to avoid unauthorized or accidental purchases, you will need to adjust your Apple App Store settings.If you are using an Apple (iOS...