I'm on the wrong level!

If you are on the wrong level number, please make sure your game is currently connected to Facebook. It's very common for players to acciden...

If I reinstall the game, will I lose my progress?

LevelsIf you have played while linking your Facebook account, your level progress will be stored on your Facebook account and will not be lo...

My items/level progress aren't synchronized across my devices!

ItemsYour items will be synced across your devices as long as you are logged into Facebook. If you have multiple devices with Cookie Jam tha...

How do I start over from level 1?

There is currently no option to reset your game from level one. We may introduce this option in the future, but at this moment in time it's ...

My lives are not refilling

If you are playing on a computer:To improve performance, clear your browser's cache and cookies.Close and reopen your browser.If your game i...

My items are missing!

Contact our Support Team with the button below!In your message to us, please include an estimate of the number of each type of item you...