If your device meets our device requirements, and meets the Google Play description's specifications, please try these workarounds for the issue:
1. Make sure that you have not enabled power saving mode.
2. If not, change the resolution to FHD (1920x1080). Then clear Google Play’s cache and restart the device.
If the issue still persits after doing the workarounds please feel free to reach out to us at hphm-help@jamcity.com. We will be happy to help!
1. Make sure that you have not enabled power saving mode.
2. If not, change the resolution to FHD (1920x1080). Then clear Google Play’s cache and restart the device.
If the issue still persits after doing the workarounds please feel free to reach out to us at hphm-help@jamcity.com. We will be happy to help!