There are a few reasons you may not be able to connect to the game servers. Below are some items you can check that may help you get back online.
"Connect Error! Could not connect to server101"
If you are unable to connect to the game on WiFi, but can on mobile data, this would indicate a possibe issue with your local WiFi network (router/modem) or internet service provider (ISP). Please check to make sure your local network and ISP security settings are not blocking "potter.prod.tinyco.com". If you find either are blocking this URL, please allow it access as this is required to play the game. If you're unsure how to check these settings, please reach out to your ISP for assistance.
Additionally, you can open the web browser on your mobile device while connected to the network encountering the issue and attempt to visit "potter.prod.tinyco.com". This should redirect you to harrypotterhogwartsmystery.com if it is not blocked.
If you're still not able to connect to the game server and the URL is not blocked, please reach out to our support team for assistance and provide the following details:
- The name of your ISP
- Rough geographical location
I'm experiencing other connection issues, what can I do?
If your internet is working normally and you're still not able to connect to the game, please submit a ticket with our support team to troubleshoot the issue.