We're aware of an issue where video ads may not load when you tap the ads button. We know this can be frustrating, and we're actively working to fix it.

Are You Affected?
This issue impacts specific versions of Harry Potter: Hogwarts ystery on both iOS and Android devices:

• iOS: App versions below 6.6.0
• Android: App versions 6.6.0 and higher

If your app version falls within these ranges, you might experience problems with video ads.

What Should You Do?
At this time, we're working on a resolution. If you're using a version of the app not listed above and are still having trouble with video ads, please contact our support team. This will help us investigate further and pinpoint any other potential issues.

We appreciate your patience and understanding as we work to get this resolved!