My transaction failed, what do I do?

If you find that your transaction isn't going through, please double check your method of payment, any existing wallet/gift card, and make s...

Is Harry Potter: Hogwarts Mystery free?

Yes! Harry Potter: Hogwarts Mystery is "Free to Play", which means it’s completely free to download and play with a wide variety o...

I made a purchase and haven't received it yet

If you have purchased Coins or Gems and don't see them in your game, try waiting a few minutes before restarting your device, then running t...

"Your purchase could not be completed" Message

If you get an error message saying that "your purchase could not be completed" and advising you to contact iTunes Support for assistance, yo...

How do I access my Google Play order number?

When you make a purchase on Google Play, a confirmation email with your order information is sent to the Google Account you use when making ...

How do I access my iTunes receipt?

Here you will find instructions on how to check your iTunes purchase history: http://support.apple.com/kb/HT2727If you need to contact us fo...

How to secure your device from unauthorized or accidental purchases

In order to avoid unauthorized or accidental purchases, you will need to adjust your Apple App Store or Google Play Store settings.If you ar...