Where can I find my Player ID?

You can find your Player ID by tapping the gear icon, which brings up the settings window. You can also find your Player ID on the loading/t...

How do I link my game to a Facebook account?

You can link your game to your Facebook account by clicking on the gear icon, which brings up the "Settings Menu". Inside the &quo...

How do I load a game that was linked to Facebook?

To ensure you can retrieve a saved game, it must first be linked to Facebook prior toUsing a new deviceReinstalling the appResetting a devic...

How do I link Facebook to a new save?

Link Facebook to a different save by reinstalling the game. After reinstallation, tap on the gear icon to bring up the "Settings Menu&q...

How do I unlink my game from an account?

How to unlink your Facebook account:You can unlink your game from your Facebook account by tapping on the gear icon in game. This brings up ...

How do I start a new game?

The Settings Menu offers the option for you to reset your game manually via reset button. To find this button and reset your game please do ...

Why can't I load my Facebook connected save?

If you are seeing the following error while attempting to load your Facebook connected save, please ensure you have the Facebook mobile app ...

Facebook Cloud Gaming Deprecation Notice

As of 31 December 2023, Facebook (Meta) will be deprecating some of their Cloud Gaming services. As a result, Harry Potter: Hogwarts Mystery...

Do you have a Discord server?

Yes! You can join our growing Discord community at https://discord.gg/gmFMWhtYctWe look forward to seeing you there!Please note that officia...

Google Play Games FAQ - Play on PC

What is Google Play Games for PC?Google Play Games allows you to play Android games on your Windows devices.How do I install Hogwarts Myster...

Google Account Linking FAQ

What is Google account linking and what are the benefits?By linking your game to a Google account, you’ll be able to access your save game a...