Generally, players may experience crashing when their device is running low on RAM (which is

different from storage memory). In order to alleviate this crashing, please try the following workarounds all together, in this order. If the issue persists after completing a step, try the next one.

1. Restart your device.

2. Force close all of your open apps. If you don't know how to force quit an app, please check out these steps. 

3. Clear your cache. For instructions on how to clear cache, please check out this link.

4. Make sure you're on a stable internet connection, such as using Wi-Fi instead of cellular data.

5. Check if you are using the latest version of the app. If you're not sure if you have the latest update, please click here for steps on how to update your apps. 

6. Free up storage space. You can do this by deleting unused apps, pictures, and videos on your device.