Why is the game slow or lagging on my device?

If you are playing on an iOS device:For the best experience, we recommend playing this game on an iPhone 6 and above, or on an iPad 4 and ab...

My game is not loading

Please make sure that you're running the latest version of your game by visiting your app store and verifying there are no available updates...

My game is freezing

If you are playing on an iOS device: First, please make sure that you are running the latest game version by visiting your mobile app s...

My game is crashing (iOS)

Generally, players may experience crashing when their device is running low on RAM (which is different from storage memory). In order to all...

My game is crashing (Android)

Generally, players may experience crashing when their device is running low on RAM (which is different from storage memory). In order to all...

Why am I crashing after downloading an update?

If you are experiencing crashing immediately after downloading an update, please leave the game open and running for 10-15 minutes to make s...

How do I check if I have the latest version of the game?

Please make sure that you are running the latest game version by visiting your mobile app store. If you're not sure if you have the latest v...

How do I force close my app? (iOS)

Force closing allows the app to refresh and may alleviate minor game play issues and loading issues. Our Support Team may also request that ...

How do I force close my app? (Android)

Force closing allows the app to refresh and may alleviate minor game play issues and loading issues. Our Support Team may also request that ...

How do I clear my cache? (Android)

To clear your cache, please follow these instructions:1. Tap and hold the icon in the app drawer. 2. Drag it to "App Info". 3. Tap...

Why am I experiencing lag?

There can be various reasons for lag. Please ensure that your device meets the recommended specifications for the game, and that you close o...

How do I adjust sound and music settings?

To adjust settings such as turning music and sounds on or off:1. Tap the "Settings" (gear) icon on the launch screen. 2. In the Se...

My sound stopped working

If your sounds stop working, verify that your device isn't on vibrate or silent. Also, check any sound buttons or toggles on your device to ...

My lives are not refilling

Your lives should refill once every 25 minutes. If your lives aren't refilling, please try these troubleshooting steps:Please make sure that...

I'm experiencing a bug, what should I do?

If you are experiencing a bug, please contact us by tapping the Settings button on the upper right corner and then tap the "Support&quo...