Accidental purchases can unfortunately occur, particularly in cases where a device is used by more than one person. In order to prevent these, it is possible to set-up processes of authentication through your device’s App Store. Log-in to your App Store account and go to the Settings menu to see what security options are available.

If you have any questions or concerns, please contact your App Store’s Customer Support service. Please note, and requests for refunds will also need to be made through your App Store, as Jam City does not handle payments directly.