All purchases made in-game are facilitated by your device platforms relevant App Store. This requires coordination between the game server and the App Store’s system to deliver the purchased items.

Any delay or lag in the connection may prevent a purchase from being delivered immediately: if the purchased items do not immediately appear on your game account, allow some time for them to come through. If they still do not turn-up, please contact us and provide us with a screenshot of the receipt (received from the App Store) for the missing purchase.

If you wish to request a refund for an in-game purchase, please contact your App Store, as they handle all payments directly.