On some occasions, players may find that they have been charged twice for an in-game purchase. The cause of this has been found to occur within the App Store payment processing systems.
In most cases, these errors are detected by the App Store and a refund will be issued automatically. However, if the refund does not come through, players will need to contact the App Store to follow the refund procedure; Jam City is unfortunately unable to process these directly.
In most cases, these errors are detected by the App Store and a refund will be issued automatically. However, if the refund does not come through, players will need to contact the App Store to follow the refund procedure; Jam City is unfortunately unable to process these directly.