I reinstalled the game and lost my account!

If you reinstalled the game or installed the game onto a new device, sign back in with your Facebook or Apple account that was securing your...

Why does my game keep crashing or freezing?

Unfortunately Bingo Pop may have trouble running on devices with lower RAM. We recommend playing on a device with at least 2GB of RAM, howev...

How can I force-close the game (iOS & Android)?

On iOS, please follow these steps to force close the game:From the Home Screen, swipe up from the bottom of the screen and pause in the midd...

How can I contact Support?

The best way to contact us is through the game directly.From the main Bingo Lobby, in the top-left corner, tap on the 3-dash icon   ☰ &...

All my friends disappeared in the game!

Bingo Pop's friends list is supported with Facebook. If your Facebook friends are no longer appearing in the game, you will need to refresh ...

Game crashed during a Bingo round

If you were not offered a Game Resume round upon your return, please contact our support team with general round details and our team would ...

Game won't load on Facebook web

With new game updates, it can take longer than usual to load into the game. While the game is loading, please do not click away from the loa...

Why am I seeing white squares instead of images?

If your device is having trouble communicating with your WiFi internet connection images may not load correctly and features might not work ...