Don't worry! You can still add your lives from messages in the game, however, you can’t add lives from messages in the game (for example, a life sent to you by a friend), until the number of lives in the health bar drops below 5; if you have more than 5 lives, you won’t be able to claim a life from a message.

If you've been sent lives by our support team, and are still unable to claim them, please submit a support ticket in the game, by tapping the "gear" icon on the map screen, and then "support," or you can open a support ticket online here.