I lost progress (levels) on my game

If you had your levels progress on an old device that connected to Facebook in the game and are trying to sync this progress to a new devic...

My lives disappeared!

If you believe you are missing lives, please submit a support ticket in the game, by tapping the "gear" icon on the map screen, and then "s...

My levels don't match on my devices

When you link Juice Jam to your Facebook account, this saves your game progress and allows you to sync this with multiple devices. It also ...

How do I start over from level 1?

There is no option to reset your progress in the game to level one. We can only restore level progress that has been lost.

What is Sign in with Apple?

Sign in with Apple is a feature on iOS devices that allows you to save your progress in the game in a similar way to using a Facebook login ...

My items disappeared!

If you believe you are missing items, please submit a support ticket in the game, by tapping the "gear" icon on the map screen, and then "s...