What are the power-ups?
How to Play
Android - Troubleshooting
Technical Issues & Troubleshooting
Jam City ID - How do I save and load my progress?
Account Help
iOS - Troubleshooting
Getting Started with Frozen Free Fall
How do I get VIP XP?
VIP Program
Why is the Task Board progress empty?
How do I collect Arendelle Points?
More
I'm logged into the wrong Jam City ID account
Frozen Free Fall – Restore Purchases
My purchase transaction failed, what do I do?
How to secure your device from unauthorized or accidental purchases
Why do I need to allow Frozen Free Fall access?
Privacy Policy & Terms of Service
What is the VIP Program?
What benefits do I get from the VIP Program?
How do I unlock the VIP Program?
Need more help?
