Hi, how can we help you?

Getting Started with Frozen Free Fall

Why is the Task Board progress empty?

How do I collect Arendelle Points?

Jam City ID - How do I save and load my progress?

I'm logged into the wrong Jam City ID account

Frozen Free Fall – Restore Purchases

My purchase transaction failed, what do I do?

How to secure your device from unauthorized or accidental purchases

Why do I need to allow Frozen Free Fall access?

iOS - Troubleshooting

Android - Troubleshooting

Privacy Policy & Terms of Service

What is the VIP Program?

What benefits do I get from the VIP Program?

How do I unlock the VIP Program?