Accidental Purchases

Before you are charged for Gems or Coins there will be a pop up screen asking you to verify the amount you are about to pay. Please be caref...

Double Charges

Many payment processors, including Google Play, iTunes, Facebook, and Amazon will occasionally issue a charge twice, but with one of those c...

Unable to Complete Purchases

If you’re having any trouble making an in-app purchase, we recommend checking that your payment details are correct and up-to-date with your...

How do I Access my iTunes Receipt?

When you make a purchase through iTunes, a confirmation email with your order information is sent to the email associated with the Apple ID ...

How do I Access my Google Play Receipt?

When you make a purchase on Google Play, a confirmation email with your order information is sent to the Google Account you used. You can al...

How to Secure Your Device From Unauthorized or Accidental Purchases

In order to avoid unauthorized or accidental purchases, you will need to adjust your Apple App Store or Google Play Store settings.If you ar...