If you are experiencing a bug, please create a ticket with Support and we will be happy to help!
To create an in-app support ticket:
- Tap the gear icon on the upper right corner to access the game's Settings.
- On the Settings menu, tap the Support button, which will bring you to links for our Support team and the FAQ.
- If normal troubleshooting steps or the FAQ do not resolve the issue, tap the Support button to contact us.
You can also contact Support by emailing us at [email protected] or creating a ticket on our online web portal: Disney Magic Match 3D Support
When reporting a bug, we recommend including as much information as possible to help our team investigate, such as:
- What were you doing in the game when the bug occurred?
- Does the bug happens repeatedly or just occured once?
- What troubleshooting steps have you already taken?
- Any screenshots or videos you have taken of the bug.