What are the minimum required device specifications?

To play Disney Magic Match 3D on Android, your device will need to be on at least Android 10.0 and OpenGL ES 3.2+. Devices will also need to...

I'm experiencing a bug, or I have a question or feedback, what should I do?

If you are experiencing a bug, please create a ticket with Support and we will be happy to help! To create an in-app support ticket:Tap...

My game crashing or freezing (iOS)

First, please make sure that you are running the latest game version by visiting your mobile app store. If you're not sure if you ...

My game is crashing or freezing (Android)

First, please make sure that you are running the latest game version by visiting your mobile app store. If you're not sure if...

How do I force close my app? (iOS)

Force closing allows the app to refresh and may alleviate minor gameplay or loading issues. Our Support team may also request that you force...

How do I force close my app? (Android)

Force closing allows the app to refresh and may alleviate minor gameplay or loading issues. Our Support team may also request that you force...

How do I clear my cache on Android devices?

To clear your cache, please follow these instructions:Tap and hold the icon in the app drawer. Drag it to "App Info". Tap "Clear Cache". Whe...

How do I adjust sound and music settings?

You can adjust the sound, music, notification and haptics (vibration) settings in the game Options menu. Tap the gear icon in the top right ...

How do I change the language in game?

Disney Magic Match 3D selects the language based upon your device language settings.Disney Magic Match 3D currently supports the following l...

How do I adjust the haptic / vibration settings in the game?

You can adjust the sound, music, notification and haptics (vibration) settings in the game Options menu. Tap the gear icon in the top right ...

How do I turn on/off notifications?

You can adjust the sound, music, notification and haptics (vibration) settings in the game Options menu. Tap the gear icon in the top right ...