How To Permanently Delete My Account and Personal Information
My Account
Deactivation or Deletion of a Ludia Forums Account
How do I reset my game?
What is the Battle Pass?
How to play
Where can I see my Quests?
Quests
How do I equip gear to my Character?
Characters
What are the Fair Play and Community Guidelines?
Patch Notes: 2.8 Land of the Unliving
Patch Notes: 2.7 Survival of the Chillest
More
What is my Support Key?
Can I play as a Guest?
Can I log in with Facebook?
I made a purchase but did not receive it. How can I receive it?
I made an accidental purchase with my resources. How can I get them back?
I made an accidental in-app purchase. How can I get a refund?
Personalized Player Experience
What is COPPA?
Is this game suited for my young child?
How do I set parental controls for in-app purchases?
Why won't my game load?
Why did my game close unexpectedly?
Why did my game disconnect from the server?
What is this game about?
How do I navigate in the Living World?
How can I access my game profile?
How can I change my profile picture?
How can I change my profile name?
What are Gems and how can I use them?
What are Credits and how can I use them?
What are Guild Credits and how can I use them?
What are Guilds?
How do I invite other players?
Where can I see current events?
What special moves can characters have?
How do I train my Character?
How do the battles work?
What does the color wheel show?
How do I get the special tiles?
What are Capsules?
Need more help?
