What is my Support Key?

Your Support Key is your unique game ID consisting of 8 letters. With that, we are able to open your account and take a closer look at your ...

Can I play as a Guest?

You can absolutely play as a Guest. Just keep in mind that, while playing as a Guest, you are at risk of losing your save data as a result o...

Can I log in with Facebook?

You may link your game with a Facebook account. Should you do so, your game’s save data will be stored on the server and become accessible t...

How do I reset my game?

If you do decide to reset your game, please send us an e-mail with your request and support key. Please note that a reset means all of your ...

Can I transfer my game to another device?

If you are playing as a Guest, it is not possible to automatically transfer any game data to a new device, because Guest data is stored loca...

How do I adjust my game settings?

Adjust the Music, Sound Effects and battery mode in the in-game settings menu. To open the settings menu, tap the profile icon on the top le...

How can I change my user name?

Your profile name is what you will be called among heroes and villains.If you want to change your name, open your profile by selecting the i...

How To Permanently Delete My Account and Personal Information

To permanently delete your account and personal information, please follow the steps below. For resetting your account or transferring your ...

Deactivation or Deletion of a Ludia Forums Account

Additional information available in the Discourse Privacy Policy: https://www.discourse.org/privacyAdditional questions regarding your Disco...