Our team is able to solve many bugs quickly, but some issues require a bit more investigation and time to find a solution. We will update this list on a regular basis to keep you informed. Your patience until these hiccups are resolved is greatly appreciated - No pun intended :)
If you'd like to report a new issue or need to contact Support, please submit a Support ticket in-game or via https://ludia.helpshift.com/hc/en/11-dragons-rise-of-berk/contact-us/
Last updated: 02/24/2022
Gauntlet reward for Tideglider was incorrectly advertised
The recent Gauntlet actually rewarded the regular Tideglider. Stay tuned, the Defender Tideglider will follow soon!
Terrible Terrors are on the loose! Connection error
Sometimes the connection to our servers can be interrupted and we are aware. To rule out network errors, please ensure that you are using a stable Wi-Fi connection.
Misaligned graphics and buttons
We are aware of issues were graphics don't align properly on Misaligned graphics and buttons on Pixel devices and iPad Air 4th Gen. This will be addressed in the following updates.
Resources reset to 0
We are aware of an issue where resources are getting reset to 0. Our team is actively working on finding the cause and implementing a fix. If your resources have reset to 0 for no apparent reason, please contact Support. We will try to sort it out for you!
Double resources deducted
We are aware of an issue where resources are getting deducted twice. Our team is actively working on finding the cause and implementing a fix. If this has happened to you, please contact Support. We will try to sort it out for you!
Teenage Pouncer's battle ability crashes the game
We are aware of this issue and it will be addressed in coming updates.
Purchase Issues
If you did not receive the item you purchased, please contact Support with a brief description of what is missing along with a screenshot of the receipt. Upon verifying, we will ensure to deliver any missing items as fast as possible.
Loss of game progression
If you uninstall the game or change your device, it is likely that you will lose access to your game. In any event, we might be able to find your lost account. Please contact Support and we will do our best to assist.
Unable to access game with Apple Sign-in
We are aware of issues using this login method. A workaround would be to use a different login method. If you wish to have your progress transferred to another login method (e.g. Guest), please contact Support.
Monthly Calendar resets
Device or network changes can lead to saving issues. If your monthly Calendar is reset, please contact Support. We will try to sort it out!
Loyalty Event puzzle pieces reset
Device or network changes can lead to saving issues. If your puzzle pieces reset, please contact Support. We will try to sort it out!
Promo Collection resets
Device or network changes can lead to saving issues. If your collection is reset, please contact Support. We will try to sort it out!
Video Ads are not available
Video ads are limited but should become available again after a short period of time. However, we are aware of issues where ads remain unavailable for a longer period of time.
Season Pass resets
Device or network changes can lead to saving issues. If your season pass is reset, please contact Support. We will try to sort it out!
Gobber's Duties don't complete
We are aware that some duties do not progress. If you are stuck, please contact Support. We will try to sort it out!