If you have connection issues, there are a few things your can try. Please make sure to follow the steps in order.

 

1. Close the App
2. On Android device, try clear the cache and data
3. Reboot your device

 

If the issue persists, please try:

1. Uninstall the game. Please note, attempting this on a Guest account on a Android device may result in a lost account.

2. Sign out from your Facebook account and remove the Facebook app
3. On Android device, clear the cache and data

4. Reboot your device
5. Reinstall the game and access the game (before redownloading the Facebook app)

If you are still having issues after trying all of the above, please write in to our support, with as many details as possible, so we can continue to try and resolve this with you.