What is my Support Key?

Your Support Key is your unique game ID. With that, we are able to open your account and take a closer look at your game data. You can find ...

Can I play as a Guest?

You can absolutely play as a Guest. Just keep in mind that, while playing as a Guest, you are at risk of losing your save data due to device...

Can I log in with Facebook?

You may link your game with a Facebook account. Should you do so, your game’s save data will be stored on the server and become accessible t...

How do I reset my game?

If you do decide to reset your game, please send us an e-mail with your request and support key. Please note that a reset means all of your ...

How do I adjust my game settings?

Game settings such as Music and Sound Effects, can be adjusted through in the Settings Menu. To access the Settings Menu, select the mailbox...

Can I transfer my game to another device?

If you are playing as a Guest, it is not possible to automatically transfer any game data to a new device, because Guest data is stored loca...

How do I link my game to Facebook?

When the tutorial has been completed, you will be asked if you would like to Link your account with Facebook. You can either Link now, or hi...

What is Apple Sign-In?

Apple Sign-In: A new way of logging into our games for players using iOS 13. Requirements for using Apple Sign-In: iOS 13An Apple ...

What is the age and Operating System requirement for Apple Sign-In?

In order to use Apple Sign-In, you need to be over the age of 13 and use iOS 13 on your Apple device.

How can I link my existing Dragons: Rise of Berk Game account to Apple Sign-In?

If you are using iOS 13 on your Apple device and you are over the age of 13, you will be able to connect your current account to Apple Sign-...

I accidentally logged into my Guest account instead of my Apple Sign-In connected account, what should I do?

Please tap on the mail icon on the left side of your in-game screen to open up the Setting Menu.In the settings menu, please select "Logout"...

I accidentally logged into my Facebook connected account instead of my Apple Sign-In connected account, what should I do?

Please select the mail icon on the left side of your in-game screen, then tap on the Settings tab to open up the Setting Menu.In the setting...

How can I sign out from my Dragons: Rise of Berk Apple-Sign in connected account?

You can find the option to "Logout" of your Apple Sign-In connected account in the Settings Menu of your game. To open up the Settings Menu,...

How can I sign out from my Dragons: Rise of Berk Google Play account?

You can find the option to "Logout" of your Google Play account in the Settings Menu of your game. Open the mail icon on the left side of yo...

I accidentally logged into my Guest account instead of my Google Play account, what should I do?

Please tap on the mail icon on the left side of your in-game screen to open up the Setting Menu.In the settings menu, please select "Logout"...

Link your existing game with Google Play?

In order to link your current account to Google Play you will need to open your in-game Settings Menu. You can find your Settings by tapping...

I accidentally logged into my Facebook connected account instead of my Google Play account, what should I do?

Select the mail icon on the left side of your in-game screen, then tap on the Settings tab to open up the Setting Menu.Selecting "Logout" wi...

Personalized Player Experience

We pay great attention to our player's privacy and the use of personal data. Ludia does not resell your information and any data collected i...

End of Support for iOS 10.3 and below

Please note that as of early December, 2020, Dragons: Rise of Berk's minimum supported iOS version is iOS 11.The following iOS devices suppo...

How To Permanently Delete My Account and Personal Information

To permanently delete your account and personal information, please follow the steps below. For resetting your account or transferring your ...

Deactivation or Deletion of a Ludia Forums Account

Additional information available in the Discourse Privacy Policy: https://www.discourse.org/privacyAdditional questions regarding your Disco...