I'm having Facebook Connection issues!

Recently, Facebook updated their permissions requirements for all apps. To ensure the game app has access to log you in with Facebook, pleas...

Why won't my game load?

There could be several reasons as to why your game will not load. Please make sure that you are connected to the internet and that you have ...

Why did my game close unexpectedly?

There could be several reasons why your game closed unexpectedly. Here are suggestions that will usually solve issues like crashing or ...

Why did my game disconnect from the server?

Please make sure that your device has a stable internet connection. Often, simply closing the game and rebooting the device will help resolv...

Why did my game progress reset?

First, let's make sure that you have not just accidentally logged in as a Guest. If you usually play via Facebook, please go into the game s...

Why can't I log in with Facebook?

If the Facebook button does not appear in the game settings, it is possible your game may be set to the age of under 16, which according to ...

Does Ludia offer support over the phone?

Ludia Support is able to offer assistance only through e-mail and Helpshift. You can contact us using our FAQ Contact Us form, through our n...

Connection issues - Facebook connected account

If you have connection issues, there are a few things your can try. Please make sure to follow the steps in order. 1. Close the App2. O...

Connection issues - Apple Sign-in connected account

If you have connection issues with your Apple sign-in connected account, there are a few things your can try. Please make sure to follow the...

Connection issues - Google Play connected account

If you are experiencing connection issues, there are a few things your can try. Please make sure to follow the steps in order. 1. Force...