I have a purchase issue! What should I do?

If you experienced an issue while making a Store purchase, please contact our Support Team with your official store receipt, and support key...

I made a purchase but did not receive it. How can I receive it?

Sometimes purchases will be delayed or do not go through due to connection errors. Should this happen to you, please send us an e-mail with ...

I made an accidental purchase with Runes. How can I get them back?

There are confirmation buttons in game when spending in-game resources. We strongly recommend that you are certain of your purchase before t...

Google Play: I made an accidental in-app purchase. How can I get a refund?

You can request a refund directly from Google Play.Once Google Play has made their decision, please let our Support team know in case there ...

Apple: I made an accidental in-app purchase. How can I get a refund?

As Apple has their own set of policies and procedures regarding refunds, we are unable to provide refunds for iOS purchases.Please note that...

I did not receive my Runes from Tapjoy. What now?

Free Runes offers in our application are provided by a company called Tapjoy and they have a Support system in place for cases like this. Th...

Free Runes offers

Visit the Runes section and click on Free Runes in order to see the current offers. 

How does the 7 days Rune Pack work?

This Rune Pack purchase is a one time offer. Once purchased you will never receive the offer again. After the purchase, you will receive 250...

Google Play: How to protect from unauthorized purchases

In order to help protect from future unauthorized purchases, please secure your device from unauthorized use by implementing a password, PIN...

Apple: How to protect from unauthorized purchases

In order to help protect from future unauthorized purchases, please secure your device from unauthorized use by implementing a password, PIN...

Google Play: How do I set up Family Purchase Approvals on Android?

If you’re the family manager in the family group, you can choose purchase approval settings for any member of your family. If you're a paren...