The easiest way to transfer your levels onto a new device is by syncing your game with a social account.
  • If you have your old device: First, connect your old game on your previous device to Facebook. Once you install the game on your new device and connect it to the same Facebook account, your level progress will transfer to the new device.
    • For iOS players ONLY: Sign in with Apple is a feature on iOS devices that allows you to save your progress in the game in a similar way to using a Facebook login does.

      • Using Sign in with Apple is not necessary to play the game, but does allow you to save level progress and keep this in sync across other devices that you might play on that also support the Sign in with Apple feature.

        For more information on the Sign in with Apple feature or for help with signing in, please follow this link: https://support.apple.com/en-us/HT210318

        Please note that Sign in with Apple may not be available on Android devices, and won't sync your progress unless this option is available on a non-iOS version of the app, and you're signed into the same Apple ID on your other devices as well.
You're welcome to disconnect Facebook or disable Apple ID in the game (if applicable) once you've transferred your level progress to the new device, if you'd like, but we recommend keeping this connected because your progress will continually be saved.

Please know that items don't transfer among devices. However, we can help you with a manual transfer. If you have access to your old device:

  • Please take screenshots of the map area and your current level showing in-game items (coins, boosters, lives).
  • Take a screenshot of your game settings from your new device showing your Client ID.

If you need help in transferring your progress or items, please submit a support ticket, by tapping the "gear" icon on the map screen, and then "support," or you can open an online support ticket here.

Please make sure to include your player ID information and a detailed description of the issue when reaching out to us using the web form. The in-game support link will gather this information automatically, and this is the preferred method of contacting support.