Items do not transfer among devices in the same way that level progress does. However, we can help you with a manual transfer. If you have access to your old device:
- Please take screenshots of the map area and your current level showing in-game items (coins, boosters, lives).
- Take a screenshot of your game settings from your new device showing your Client ID.
If you need help in transferring your progress or items, please submit a support ticket, by tapping the "gear" icon on the map screen, and then "support," or you can open an online support ticket here.
Please make sure to include your player ID information and a detailed description of the issue when reaching out to us using the web form. The in-game support link will gather this information automatically, and this is the preferred method of contacting support.