Why am I not able to make a purchase?

Make sure you are running the latest version of our game and are connected to the internet.Also make sure you have read and accepted any new...

I purchased items in the game, but did not receive them

If you haven't gotten your purchase, please try turning your device off and on again, then reloading the game to see if the purchase is cre...

How do I access my Google Play order number?

When you make a purchase on Google Play, a confirmation email with your order information is sent to the Google Account you used to make th...

How do I access my Apple App Store receipt?

When you make a purchase on the Apple Store, a confirmation email with your order information is sent to the email address that you use to ...

How to secure your device from unauthorized or accidental purchases

In order to avoid unauthorized or accidental purchases, you can adjust your settings using the steps below:Apple (iOS) devices: Manage ...

Do I have to buy the Piggy Bank?

You don't have to buy the piggy bank, even after it's filled, but this does allow you to get coins at a great price! Additionally, the piggy...

How do I access my Amazon App Store receipt?

When you make a purchase in the Amazon App Store, a confirmation email with your order information is sent to the email address that you use...

How do I access my Facebook purchase receipt?

When you make a purchase in the Facebook version of the game, a confirmation email with your order information is sent to the email address...

Refunds

Please note that we can only provide refunds directly for Google Play purchases; Facebook, Amazon and Apple do not give us access to paymen...