I lost level progress on my game

If you had your levels progress on an old device that connected to Facebook in the game and are trying to sync this progress to a new devic...

My lives, coins or boosters aren't showing up on all my devices

The items in your inventory (lives, coins, collections and boosters) are stored locally on your device. You're not able to transfer you...

My level doesn't match across my devices.

When you link Genies and Gems to Facebook, your progress will be saved on Facebook's network. This is especially helpful if you play Genies...

My lives are not refilling

Your lives should refill at a rate of one life every 30 minutes. If your lives aren't refilling, please try these troubleshooting steps (DO...

I need help with a level

All our levels can be completed without purchasing lives, coins or boosters. Our developers only release levels after they personally ensur...

I've completed all the levels

Congratulations on finishing all our levels! You are a true Genie-us!Our development team is constantly working on new levels. We ...

What is Sign in with Apple?

Sign in with Apple is a feature on iOS devices that allows you to save your progress in the game in a similar way to using a Facebook accoun...