What happened to Landscape mode and the map?

As of the 62.80 update to the game, both of these features have been removed. This allows us to focus on new and exciting features, and we a...

I can't go back and play older levels? Why?

With the 62.80 update to the game, the map feature has been removed, so you can no longer see the previous levels that you've played, or see...

My lives, coins or boosters aren't showing up on all my devices

The items in your inventory (lives, coins, collections and boosters) are stored locally on your device. This is to prevent graphical e...

I keep losing progress! Why is my level changing?

What you are seeing is the Elite Challenge; when you reach the end of the current levels, the game allows you play through previous levels ...

I completed all the levels!

Congratulations on finishing all our levels! You are a true Genie-us!Our development team is constantly working on new levels. We ...

How do I start over from level 1?

There is no option to reset your progress in the game to level one. We can only restore level progress that has been lost.

I got time in the game and this wasn't added!

There are 2 different types of timed items in the game. The most common is Unlimited Lives. The time for this will appear in the upper left...

I got a new device and my levels don't match.

The easiest way to transfer your levels onto a new device is by syncing your game with a social account. If you have your old device:...

I got a new device and my items didn't transfer!

Items do not transfer among devices in the same way that level progress does. However, we can help you with a manual transfer. If you have ...

I got a new Android device and my level don't match.

The easiest way to transfer your levels onto a new device is by syncing your game with a Facebook account. If you have your old devic...

The game is stuck on an ad!

Some of the ads in the game have a new "flow" and there are several additional steps needed to the close these ads beyond waiting for the ad...

The sound in the game shuts off randomly, why?

This issue is an issue with the way iOS handles sounds and specific to iOS devices. The issue generally occurs when there's another sound th...