I can't connect to Facebook on my device

Please make sure that you're running the latest version of your game by visiting your app store and searching for "Genies and Gems" and dow...

Why can't I send or request lives from my friends on Facebook?

You're still able to send and request lives to and from your Facebook friends, however once you've done this, you won't be able to send or r...

How do I access my Facebook receipt?

When you make a purchase in the Facebook version of the game, a confirmation email with your order information is sent to the email address...

Why am I not getting coins after I log into Facebook?

The game offers 25 coins as an incentive to log into Facebook in the game, but these are only credited once per Facebook account. If you lo...

I can't send requests to Facebook friends. Why?

Unfortunately, there is no feature that allows you to send requests on Facebook to friends to play in the game.Our development team is looki...