There could be a several reasons why you can't connect to your Family Feud Live app. Here are suggestions that will solve issues like this:

1. Try rebooting your device.
2. Try uninstalling and reinstalling Family Feud Live! app
3. Make sure you are connecting to the correct Facebook account. Sometimes, if the Facebook account you are using to play is not the same Facebook account your device is synced to you will have trouble connecting to your game.
In this situation access your device's settings and sync to the Facebook account connected to your game account.
4. Try upgrading to the latest operating system available for your device.
5. Do not run any other applications in the background while playing Family Feud Live.
6. Go to your device settings, into WiFi, and then tap your network to forget it. Then reconnect to your WiFi network.

If these steps do not help, write down your support key and contact us at support+feud@ludia.com